Yes they lie, making promises that their products and services cannot fulfill, and they lie about their operations.
Lie No. 1.: 5 sessions will solve every inch of your problem! Discounted “Model Pricing”
When I went for the free trial, they started talking about the package and wanted to sell me a few thousand dollar package, somewhere along the line of 3-4k for 10 sessions of Byebye Fat program, and 10 wrapping and 10 “heating and light machine” of which they affectionately nickname it the “space machine”, 太空船。
After I consistently tell them this package is too expensive for me, they asked what is my budget and I said I would only pay 2K for the entire slimming to solve my problem. And they looked a bit unwilling (such good actors), and said they would give me a “Model Pricing”, meaning that after treatment I would have to take pictures for them like the model in the picture frame (they pointed to the model picture in the room) and also I am not to disclose this pricing to anyone because this price is only specially for those who are willing to be a testimony for their services. What a load of crap! To think I believe and told them I am OK to help them take pictures but do not want my face to be shown. They said OK.
The reason I say why they are such good actors is because they have been selling everyone 5 sessions of byebye fat at 2k all along!
They then encourage me to take on debt by using the bank’s installment plan, where you pay Dorra the lump sum, and then you pay an admin fee to the bank so that you can slowly pay off the lump sum with the bank.
Lie No. 2.: Old consultant was FIRED! Not gone back to hometown.
One day I suddenly receive a phone call saying my consultant has gone back to Malaysia urgently for a personal emergency and said I would have a new consultant take over. I am totally fine with that.
The first few times I met the new consultant, she seems pretty nice, and a Malaysian, just like the previous one. So out of concern, I sometimes asked about the old consultant how is she. Now thinking back, I was so silly to think the old consultant was my ally or even friend. Yeah true, even though she always asks me to upgrade my package even before I finish the current one, I thought that was just her job and I could understand.
Not until, the last time I went back again, after a very long time, I casually asked how is Trix (the old consultant) again. And Elaine (the new consultant) blurted out that she was fired. I was shocked. I thought maybe she made some mistakes at her work. But as the conversation goes on, I gathered that T sold her customers packages and overpromised that they would see effects within 5 sessions, and some customers had complained about her.
The more I think about it, the more weird I found this whole thing, and then I remembered there was a time I felt very angry because the real fat-burning session was only 5 sessions, at the rate my stomach was responding, we definitely need more than 5 sessions, then how come the consultant promised that 5 sessions would solve the problem and then I can take model pictures like those in their picture frames? Just blame myself for being too eager to solve my problem and actually believe their false advertising and puffed-up sales talk. It’s like the old lady buying a stone believing it could solves her rheumatism.
If a product promises to solve your problem, as represented by its sales people,
ISN’T THIS LYING AND CHEATING??!
So I went out to talk to Elaine and told her it wasn’t Trix who sold me the package, it was her supervisor, whose name is Wendy. Elaine said, Wendy was fired too. Because some customers complained.
May I know who are those who complained?? Did they give you back money? How can I get help too??
I am not in any position to teach them business ethics, but as a customer, I have to tell you I feel cheated of a promise and a lot of money. See below for the money part.
Until now, I am still not sure if is really fired. Dorra has a few outlets in Singapore and many in Malaysia. Who knows if I snoop around a little, I might find her still around? After all Dorra’s sales assistants are good at lying, aren’t they?
Lie No.3.: Upsold me $1200++ for the same package.
T always tells me to upgrade my package because they are coming up with a brand new series of products which will be less effective, (This is also a lie because E, the new consultant told me they came up with the new series of products that are more effective.) and she wants me to secure the current effective products. If you have a head and you do think, you would realize no one comes up with new things that are lousier than those they already have.
E tells me the same thing except the 10sessions package originally costs $1750 and yet I paid $2160 for FIVE sessions only, which is $400 in excess.
If 10 sessions = $1750
Then, 5 sessions = $875
Why am I am paying $2160?
Was it because I told them my budge was 2K initially?