Dorra slimming sales assistants lied

Yes they lie, making promises that their products and services cannot fulfill, and they lie about their operations.

Lie No. 1.: 5 sessions will solve every inch of your problem! Discounted “Model Pricing”

When I went for the free trial, they started talking about the package and wanted to sell me a few thousand dollar package, somewhere along the line of 3-4k for 10 sessions of Byebye Fat program, and 10 wrapping and 10 “heating and light machine” of which they affectionately nickname it the “space machine”, 太空船。

After I consistently tell them this package is too expensive for me, they asked what is my budget and I said I would only pay 2K for the entire slimming to solve my problem. And they looked a bit unwilling (such good actors), and said they would give me a “Model Pricing”, meaning that after treatment I would have to take pictures for them like the model in the picture frame (they pointed to the model picture in the room) and also I am not to disclose this pricing to anyone because this price is only specially for those who are willing to be a testimony for their services. What a load of crap! To think I believe and told them I am OK to help them take pictures but do not want my face to be shown. They said OK.

The reason I say why they are such good actors is because they have been selling everyone 5 sessions of byebye fat at 2k all along!

They then encourage me to take on debt by using the bank’s installment plan, where you pay Dorra the lump sum, and then you pay an admin fee to the bank so that you can slowly pay off the lump sum with the bank.

Lie No. 2.: Old consultant was FIRED! Not gone back to hometown.

One day I suddenly receive a phone call saying my consultant has gone back to Malaysia urgently for a personal emergency and said I would have a new consultant take over. I am totally fine with that.

The first few times I met the new consultant, she seems pretty nice, and a Malaysian, just like the previous one. So out of concern, I sometimes asked about the old consultant how is she. Now thinking back, I was so silly to think the old consultant was my ally or even friend. Yeah true, even though she always asks me to upgrade my package even before I finish the current one, I thought that was just her job and I could understand.

Not until, the last time I went back again, after a very long time, I casually asked how is Trix (the old consultant) again. And Elaine (the new consultant) blurted out that she was fired. I was shocked. I thought maybe she made some mistakes at her work. But as the conversation goes on, I gathered that T sold her customers packages and overpromised that they would see effects within 5 sessions, and some customers had complained about her.

The more I think about it, the more weird I found this whole thing, and then I remembered there was a time I felt very angry because the real fat-burning session was only 5 sessions, at the rate my stomach was responding, we definitely need more than 5 sessions, then how come the consultant promised that 5 sessions would solve the problem and then I can take model pictures like those in their picture frames? Just blame myself for being too eager to solve my problem and actually believe their false advertising and puffed-up sales talk. It’s like the old lady buying a stone believing it could solves her rheumatism.

If a product promises to solve your problem, as represented by its sales people,
and doesn’t,
ISN’T THIS LYING AND CHEATING??!

So I went out to talk to Elaine and told her it wasn’t Trix who sold me the package, it was her supervisor, whose name is Wendy. Elaine said, Wendy was fired too. Because some customers complained.

May I know who are those who complained?? Did they give you back money? How can I get help too??

I am not in any position to teach them business ethics, but as a customer, I have to tell you I feel cheated of a promise and a lot of money. See below for the money part.

Until now, I am still not sure if is really fired. Dorra has a few outlets in Singapore and many in Malaysia. Who knows if I snoop around a little, I might find her still around? After all Dorra’s sales assistants are good at lying, aren’t they?

Lie No.3.: Upsold me $1200++ for the same package.
T always tells me to upgrade my package because they are coming up with a brand new series of products which will be less effective, (This is also a lie because E, the new consultant told me they came up with the new series of products that are more effective.) and she wants me to secure the current effective products. If you have a head and you do think, you would realize no one comes up with new things that are lousier than those they already have.

E tells me the same thing except the 10sessions package originally costs $1750 and yet I paid $2160 for FIVE sessions only, which is $400 in excess.

If 10 sessions = $1750
Then, 5 sessions = $875
Why am I am paying $2160?
**SGD

Was it because I told them my budge was 2K initially?

This entry was posted in dorra slimming lies and tagged . Bookmark the permalink.

28 Responses to Dorra slimming sales assistants lied

  1. Pingback: Dorra Slimming Hard Sell | My Dorra Slimming Personal Review (Singapore)

  2. Pingback: Other slimming centres VS Dorra | My Dorra Slimming Personal Review (Singapore)

  3. Sharon says:

    It happened to me too. U must make a police report ASAP. This is cheating case. U should not let them take ur money easily. If u r genuine customer, nothing be afraid n fight for ur right. Other victim, please make police report ASAP. Your cooperation much appreciated. Thanks

  4. Sharon says:

    Me too been cheated…I need ur help to get more victim. Can u help me during my mediation? We must fight for our right… My hp no. 84907076 Sharon

  5. shamila says:

    Thankyou for all the feedback, i was considering going for it but with all this crap i rather stick to the gym and control my own diet regime.My husband went to yup am and got ripped off…i believe all these guys are on the same level of so called cheaters but its funny no authority ever gets them.

    Im glad i didn’t buy anything…but looks like this game of theirs cant continue forever…people are not stupid you know with all this internet and blogging the truth will come out and eventually their sales will drop.

    Thanks again.

  6. desperate says:

    Hi, i need ur help to become my witness for hearing against dorra… I signed package with them but after reading all reviews, I would like to get my money back. Please email me at fightdorra@gmail.com. Thank you for your help.

    • Jane says:

      I would like to know what can we do and through which channel to terminate the package and get refund from Dora.

      Please share your experience.

  7. Bhava says:

    Hi, glad I came across this site. My friend is also a victim of Dorra’s misleading selling tactics. They literally lie throught their teeth on all the package prices and eventually talk customers into signing up for more packages. What’s worse, they do not provide true information on what a particular package covers and what it doesn’t. My friend had actually signed a package that was suppose to slim and tone her lower body. However, after going for a couple of sessions, the beauticians told her that her exisiting package will not target all areas and in order for her to have a proportionate figure, she has to sign up for other packages in order for her to achieve the desired outcome. All in all, they basically forced her to sign packages amounting to SGD 16,000 and a total of 60 sessions. After her fourth session, my friend realized that the beauticians have been giving her false information and kept on forcing her to sign up for more packages. It is disgusting to know that a slimming parlour that is supposedly under a ‘very big organization’ has to resort to cheap selling tactics to get customers to sign many packages with them. When this matter was brought to the relevant Body, Dorra had only agreed to return my friend SGD 7,000 instead of the full SGD 16,000 that they had taken from her. When asked to provide details on why is this so, they gave her a breakdown figure of all the a lar cate prices she had to bear for individual product & services, including those that were suppose to be under the trial session. What a joke!!

  8. Alesha says:

    HI all, i was an ex-customer. Same cases and same techniques that they used on me, doing sales pitch for 2 hours and misleading me to sign packages after packages. 3 beauticians telling me different things on different occassions, and say i will get disproportionate results if i did not sign on more packages, closed me in the consultation room with a so called branch manager n specialist) I went for 4 sessions out of 30 or 40? (no results seen at all) * i am weighing at 43kg with 1.58m height. yet they tell me i have serious cellulite problem which results in pain in future. and when i turn to CASE, i manage to get 40% of cash refund back.They charge with cancellation charges, admin charges and all kinds of reasons. They are the misleading ones not providing me with details of the packages, one says we will do treatment on ur thighs and run through the bottom so ur results would be proportionate, another says “ur package only for thigh leh, u have to sign up another package for bottom, or else the end-results would be disproportionate and have difficulty getting skirts in future. SO WHICH BEAUTICIAN IS TELLING THE RIGHT THING?! They even got the cheek to ask me to get the refund with their products (as they dun wan to do cash refund), and ask me to sell their boosters on forums!!! Theirs sales representative were all pushy and just wan to sell to get commissions. I learnt hardly from my lesson, i hope others will not have to experience all these unneccessarily.

    If theres anyone need advice on how to approach n get back your money, i may not be able to help much, but at least we can see if our cases relates to each other and find a solution.

    I really hope no one else would be misleaded by them after reading this.

    Ask your friend to accompany you even if u really really still wants to have a trial session, and if u wants to sign the package, u might want to record about what they tell u about the packages before signing. Because its harder to get back your money as they will always use this “our beautician are professional, they tell their customers what the ought to know, and customers know what they re signing for the packages” which is in fact NOT TRUE They hide crucial details and even if u fight in court, they can just cover themselves up and just a simple saying “i cant remember…i have so many customers” Verbal statements are harder to believe when in court as well.

  9. yeetyngyong says:

    我做了三次疗陈后,体重不减反而越来越重。。。我想不再做了,后面的疗趁可以把钱退回给我吗??可是她们都不肯,你们可以帮帮我吗?有什么方法可以让我拿回还没做的钱。。。

  10. I am cheated of 17k too. Am going to make this issue out to the press and let everybody knows what they had done, in this cas3 we will have a better chance of winning against them!

    Contact me 92472245
    Joint power will make our stand stronger!

  11. Sevon Low says:

    I just signed up the package – 30times for RM7500.
    After seeing all the comment.. i feel like cheated…
    Can i just stop my credit card payment?

  12. khoo1234 says:

    Me too… First, they ask me to sign up bye bye fat treatment cost me RM6k to RM7k.. And ask me to buy essence drink… Cost another few thousand… Just last few week, they told me I need water retention treament, and they shown me all picture n result. Then, i thought is true. Then, i signed up retention treatment for another RM6k for 20 times.
    Today, i went for my treatment n the other consultant ask me to sign up for limph nodes treament. Cos my fat cannit flush out! Come on, i am just deliver baby in last 3 mths n i am only 51 kg with 157cm. Am i that fat?
    I rejected this time, cos i am angry of the information provided by them!
    The consutant said this package is only 20 times for RM6500! And i insist dunt want, and i told them my credit limit not enough.. One of consultant said ti me, why not you out deposit of like RM1000 first….what is this?
    I still have about 20 plus treament with them… I thought the consultant said with water treatment n bye bye fat treament enough to reduce my tummy size… What a fool!

  13. sylverdestiny87 says:

    I just signed up yesterday and i wanted to cancel my plan…how to cancel? I hvnt start any session yet…I signed up in Woodlands Civic centre outlet.

  14. i went to the FOC treatment at Woodland Civic Centre.So regret didnt read the remarks first before proceeding.All the same procedure.When doing the treatment not one but four consultant was inside which is not professional at all.They kept on chitchatting and pestering me to take the stupid session.They even ask for the type of card that im using. The supervisor who is doing the treatment for me,can literally ask her staff to take the card frm my own bag.Are they able to do anything with my bank card number?I think they should just close down for all the outlet with this kind of service.The consultant name is Josephine and supervisor name is Sherry.

    Please read before you proceed down.Maybe we all can do something regarding this so wont let other people have the same regretfull experience.

  15. I just went down for a trial yeaterday at Woodlands Civic Centre. so regretful going there. Y keep on emphasing how serious i am, my cellilte, my stretchmarks, how my cellulite are moving up from my tights, to me hips, to my waist and even to my arms! not only that, saying that my body is not balance, slant to one side! Tot is a FOC session, end up they pester me to take some booster (Confidence programme) worth $588.50 with 5 free body shape sessions. Lucky I did not have so much money, paid $321 for the stupid trial session. It is true that they do not seem professional at all. When doing the treatment not one but 3 consultant was inside. My consultant Yuki, the other 2 are Josephine & Winnie. They kept on chitchatting and pestering me to take the stupid session.They even ask for the type of card that im using.. When I say that i have no credit card, Y tell me that they have agents to apply for credit card in order for their instalment plans for their packages. She made me sign up for an ANZ credit card. I submitted. and I had also sign on a package for 10 sessions of Bye bye fat worth $4400. but I had not made any payment yet. Do you think they will use the credit card i apllied to swipe for the package?? Are they able to do anything to me?

  16. vcham says:

    I signed up for a 10 sessions treatment in Oct 2011. Only completed 6 sessions within the first 2 months, and do not dare to visit again for the remaining sessions, due to the hard selling from the staff. Paid SGD3210 for the Bye Bye Fat treatment, and my consultant is Christine.

    The treatment did not seem to be effective at all! Before I sogned up the package, the consultant showed me some examples of how much weight their customers lost after 3 sessions. But when I couldn’t see much results after 3X of treatment, the consultant mentioned that was due to my age! So I need to sign up for additional packages in order to see the result!

    By the way, anyone managed to get the refund for the remaining sessions? Thanks

  17. peisee88 says:

    Reblogged this on peiseesee88 and commented:
    hi

  18. Linda San says:

    I just went to my first so called trial session at Dorra…after I responded to a local radio advert to sms to receive a $600 worth of trial session..
    At the first visit, the Sales Manager did not even mention this $600 gift that I was entitled to.. instead, she kept pushing me to sign up for all sort of package which costs thousands of $$$..
    The awkward part is…she made me took off my clothes and took pictures of the my body neck down..this is to show the fats and cellulite problems… she said “dont need paiseh…i will not take your face…” this happened in the consultation room and when she brought me to the treatment room, there was another consultant there that she said will be doing the treatment and taking care of me! Again both of them took another round of pictures of my body!!! come to think of it…is it legal for them to do so?!!
    oh yes, when the Sales Manager was pushing for me to sign for her package, she was very persistent until she wanted to see what cards i’m carrying in my wallet…I ended up signing $1000 that day as I told her that was the limit on my card…she did not give up and kept asking me to try swiping the card again to see if can go up to a higher amount…She said only another $350 could get me a package of 15 plus 15free sessions…after reading this comments, i’m not sure if i want to continue but can i get my $1000 back or stop the credit card company?

  19. abhlim says:

    I’m just another latest victim happened today.
    1. Responses to radio station and got appointment to hv free trial sliming on hip.
    2. First appt happened just 7days ago Tuesday.
    3. Instead of doing the lower part of my body for trail , they done a tummy slimming and asked to sign up package in order to enjoy double free sessions for lower part hip slimming.
    4. Trial session also done extra booster to hv other benefits.
    5. My tummy had pain for few days and I called on 3rd day to request cancel. The girl said wait a few more days to see how before cancel.
    6. I went back flwg wk Tues to cancel the package. And they charge $300 for one booster and admin fee $50 plus Gst and refund the balance about $15xx
    7. Refused to gave me back on the copy of agreement signed.
    8. More to come…..

  20. i also responded to a local radio today and got a free trial this coming weekend…should i go???
    does it happen to only one particular outlet in singapore or all outlet in singapore same pushy tactic??? pls share any recent incident anyone has encounter…
    i thought via local radio should be a reliable source…but reading the comments…anyone feedback to the radio station on this ???

  21. abhlim says:

    Hi, I responded to radio station 1003 for free trial. Since you had read so many cases on this topic … Whether its which branch, I believed the consultant are trained to do the same. You should NOT go!!!! I went without checking out feedback and thoughts just for trial .. They will keep calling you to go down for free trial. My intention is to go for trial since they advertise short period can see results .. It’s not true!!! At first they will introduce you a packages for 10sessions free 10 sessions $3xxx then too expensive , they work out half price at 5 sessions $18xx . Be prepared if you decided to go for the trial.. Worst they can tell you take the lowest package to try if good then sign up another to get better results…

  22. hapi fam says:

    Hi, I went for the free trial today because its near by the place I ma going today. There are 2 consultant keep during my treatment and one of them started feel frustrated as she know that i will have budget constraint. Both of them started verbally attacked me. They told others colleagues i just come for FREE trial and i just don wish to talk much with them. One of them name, caLICE LEE bRANCH MANAGER LOCATED AT white sand. Both of them started showing unfriendly face when i refused to join as member for 2 times BYE BYE fat and 3 times body wrap for 300 plus dollar. THey wanted to take my body problem before i sign the package, i rejected. Future even if i wanna sign slimmng package, i will NOT sign from them because their attitude very bad.

  23. Went to Dorra Slimming for trial treatment yesterday after responded to a radio campaign.
    Pleasant surprised to met a young lady as my slimming consultant, Ms. V. she is very gentle and patient throughout the whole session of consultation and body treatment with me. Initially i was quite sceptical about their services as i have heard bad review about Dorra, but I guess i was lucky to met Ms. V. After completed the trial session, she did tried to sell their packages to me (I guess this is part of her job) but i told her that I want to see results before committing to a long term slimming package. Ms. V respected my decision with no further ‘pushing-for-sales’ and asked me to contact her should i changed my mind thereafter. She did mentioned to me that she will keep their special offer for me until end of this month:-). I think i will sign up their packages if i manage to get my bonus by end of this month- fingers crossed!

    Talking about results from their Bye-Bye Fat Treatment, I did noticed some cm loss after my trial session. But again, slimming is all about determination and diet, so girls, No McD & KFC!!

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s